Return and Returns Policy
1.Eligibility for Returns
We want you to love your purchase. If you are not completely satisfied, you may return eligible items within 30 days of the delivery date for a full refund of the product price.
To qualify for a return, items must meet ALL of the following conditions:
Returned within 30 days of delivery.
In new/unused condition (see definition below).
In the original packaging with all accessories, manuals, and protective materials intact.
Definition of “New/Unused Condition”:
“New/unused” means the item has not been installed, mounted, hardwired, connected to power, or altered in any way. Reasonable inspection (such as opening the outer box to check the product’s appearance) is permitted and does NOT constitute “use.” However, any physical damage, scratches, or signs of mounting will be considered “used” and may result in a rejected return or a partial refund.
2.Non-Returnable Items
The following items cannot be returned:
Items that have been installed, hardwired, or used.
Items returned without their original packaging or with missing parts.
Custom or personalized orders.
Items returned after 30 days from the delivery date.
3. Return Shipping Costs
For defective items (quality issues): We will cover the return shipping cost. Please provide a copy of the shipping receipt, and we will reimburse you up to a reasonable amount (please contact us for pre-approval if the cost exceeds $50).
For non-defective returns (change of mind): You are responsible for the return shipping fee. The original shipping fee paid at checkout is non-refundable for non-defective returns.
4. Return Process
To initiate a return, please follow these steps carefully. Unauthorized returns may be subject to a 20% restocking fee or returned to you at your cost.
Step 1: Contact Us
Send an email to [email protected] with the following information:
Your order number.
The reason for the return.
(Recommended) Photos of the item(s) in their original packaging. This helps us expedite your request.
Step 2: Receive Return Authorization
We will review your request. If approved, we will email you a return shipping address and a Return Authorization (RA) number within 2 business days.
Step 3: Ship the Item Back
Ship the item(s) to the provided address using a trackable shipping method.
Important: Your return package must be postmarked within 14 calendar days of the date we issued your RA number. Returns postmarked after this period may be rejected or subject to a restocking fee.
Save your shipping receipt and tracking number.
Step 4: Confirm Shipment
Send an email to [email protected] with a clear photo of your shipping receipt and the tracking number. This ensures we can track your return promptly.
Step 5: Inspection & Refund
Once we receive your return, we will inspect the item(s) within 3 business days. If approved:
We will process a refund to your original payment method.
The refund will appear on your statement within 7 business days (depending on your bank’s processing time).
You will receive a confirmation email once the refund is issued.
5. Exchange Policy
We accept exchanges for items in new/unused condition within 30 days of delivery.
Exchange Shipping Costs:
Cost to return the original item to us: Covered by the customer.
Cost to ship the new replacement item to you: Covered by Sesiment(standard shipping only). If you require expedited shipping for the exchange, additional fees will apply.
To initiate an exchange, please contact us at [email protected] with your order number and the new item you would like to receive.
6. Important Conditions
All returns and exchanges must be initiated within 30 days of delivery.
Returned items must be received by Sesiment in new condition with all original packaging and parts.
Refunds will only be issued to the original payment method. We cannot transfer refunds to different cards or accounts.
If your order qualified for free shipping, the actual shipping cost we incurred will be deducted from your refund for non-defective returns.
We reserve the right to charge a restocking fee of up to 20% for items returned with missing parts, damaged packaging, or signs of improper handling.
7. Contact Us
If you have any questions about our return policy or need assistance with your return, please don’t hesitate to reach out:
Email: [email protected]
Response Time: Within 24 hours on business days.